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Frequently Asked Questions
Shipping & Orders
Made-to-order products: 3 weeks
Ready in stock products: 2–7 working days
Bespoke & customised products: 3-4 weeks
For orders that include engraving, please allow an additional 3 working days.
Public holidays and other national holidays may add a few days to the estimated delivery time.
Shipping costs are calculated at checkout based on your location and order value. All shipments are fully insured.
We currently ship across Europe.
Customs duties and taxes are included in the price.
Sizes & Fit
We offer one complimentary resizing* within six months of purchase.
You can find our sizing guide here.
Products
Macor jewellery are handcrafted in Finland, except chains and bracelets.
Chains come from our manufacturing partner from Europe and tennis bracelets come from Asia.
Yes you can read more about them here.
Our jewellery is made of recycled gold and platinum.
Yes our gold jewellery is crafted from solid 14K gold as standard, with 18K gold available upon request. We do not use gold plating or gold vermeil.
Diamonds of 0.50ct and above are accompanied by a diamond grading report from a recognised international laboratory IGI. The report number is laser-engraved on the diamond’s girdle, ensuring an exact match between the diamond and its grading report.
Complimentary machine engraving is available for women's engagement and wedding rings. Engraving is placed on the inside of the ring band and can accommodate approximately 15 characters, including spaces. The most common choices are dates and initials.
Please note that engraved items are non-returnable and non-exchangeable, and our complimentary ring resizing service does not apply to engraved rings.
Read more about engravings.
Returns & Exchanges
Most of our products are eligible for return within 30 days. Customised and bespoke jewellery are generally non-returnable and non-exchangeable.
Read more about our returns policy.
Warranty
Every handcrafted Macor Jewellery piece comes with a 3-year warranty covering manufacturing defects. Read more about our warranty.
Stockist
Macor jewellery is currently available exclusively at our Helsinki showroom, where you can discover and try on our pieces by appointment.





